Refund Policy

1. Overview

Rudocode is a custom technology services company. Unlike software products, our services involve time, expertise, and resources that cannot be "returned" in the traditional sense. This policy is designed to be fair to both parties while protecting the significant investment our team makes in every project.

We encourage all clients to thoroughly review project proposals, clarify scope, and ask questions before making payments. Our team is always available for pre-project consultations at no charge.

2. Eligible for Refund

You may be entitled to a full or partial refund in the following situations:

3. Non-Refundable Scenarios

The following situations are generally not eligible for a refund:

4. Partial Refunds

In cases where the project has been partially completed at the time of cancellation or dispute, a partial refund may be issued based on:

• The percentage of agreed work completed at the time of cancellation
• Hours invested by the team (calculated at our standard hourly rate)
• Any non-recoverable third-party costs already incurred

For example, if 60% of a project has been completed and the client cancels, they may be entitled to a refund of up to 40% of the remaining unpaid milestone — but the advance and any paid milestones covering completed work are non-refundable.

5. Retainer & Maintenance Plans

For monthly retainer or maintenance agreements:

• Fees for the current active month are non-refundable once the month has begun
• Unused retainer hours do not roll over unless explicitly agreed in writing
• Cancellation of a retainer plan requires 15 days' written notice before the next billing cycle
• If cancelled mid-month, the remainder of that month's fee is non-refundable

6. Refund Request Process

To request a refund, please follow these steps:

1. Contact us in writing via email at billing@rudocode.com or through our contact form
2. Include the following in your request: your full name, project name, invoice number(s), payment date, amount paid, and the reason for requesting a refund
3. Our team will review the request within 5 business days and respond with an eligibility assessment
4. If eligible, the refund amount will be confirmed in writing and processed within the timeline below

7. Refund Timeline

Once a refund is approved and confirmed in writing:

• Bank Transfer (NEFT/RTGS/IMPS): 5–7 business days
• UPI: 1–3 business days
• International Wire Transfer: 7–14 business days (subject to bank processing times)
• Credit/Debit Card Payments: 7–14 business days (subject to card network and issuing bank)

Refunds are processed in the same currency and via the same payment method used for the original payment where possible.

8. Dispute Resolution

We take every client concern seriously. If you believe our assessment of your refund request is incorrect, you may:

• Request escalation to a senior team member within 7 days of receiving our initial response
• Provide additional documentation or evidence to support your claim
• If still unresolved, refer the dispute to mediation or arbitration as outlined in our Terms & Conditions

Our goal is always to reach a fair resolution that protects both the client's investment and Rudocode's team's effort.

9. Contact Us

For refund requests or billing queries:

• Email: billing@rudocode.com
• Contact Form: rudocode.com/contact
• Address: Rudocode, Jabalpur, Madhya Pradesh, India